Effective date: September 2, 2026. Provider: Autochrome, Inc., a Delaware corporation (“Autochrome,” “we,” “us”)
Ardent is the insurance verification platform operated by Autochrome, Inc. By accessing
app.ardentdental.co you (the dental practice, “Customer”) agree
to these Terms. If you use Ardent for a practice, you represent you’re authorized
to bind it.
If you have signed a Subscription Agreement with Autochrome, that agreement and its Order Form govern your use of the service. These Terms apply only where they do not conflict with it.
Ardent verifies patients’ dental insurance benefits, including by placing outbound calls to payers via an AI voice agent, and returns structured results. Depending on the configuration you select, it may be delivered as software you use directly, as verification work Autochrome performs on your behalf, or both.
Access is limited to authorized practice staff whose email domain is associated with the practice. You are responsible for all activity under your account and for safeguarding access credentials, and will tell us promptly if you suspect unauthorized access.
You will not, and will not permit anyone else to: resell or sublicense the service to anyone other than your own staff; reverse engineer it or attempt to derive its source code or underlying models; bulk-extract data other than through functionality we provide; use it to build a competing product; circumvent usage limits or access controls; place calls to non-payer or emergency numbers; or use it in violation of applicable law or any payer’s terms of use.
You authorize Autochrome to record and transcribe verification calls it places on your behalf.
Each party is responsible for what it controls. Autochrome is responsible for the disclosure made on each call: its agent states that the caller is an AI and that the call may be recorded. You represent that you have authority to authorize Autochrome to contact payers on your behalf using your practice identity (name/NPI) and to record those calls.
Where a jurisdiction requires more than the disclosure Autochrome makes, the parties will cooperate in good faith to meet it.
This is a material term. Results are provided for informational and administrative convenience only. You remain solely responsible for independently confirming a patient’s coverage, benefits, and financial responsibility directly with the payer before rendering services, quoting patient responsibility, or submitting a claim. You will not rely on Ardent as the sole basis for any coverage, treatment, financial, or billing decision.
Results are not a guarantee of coverage, a guarantee of payment, a pre-authorization, or a determination of benefits by any payer. Autochrome does not provide legal, billing, coding, accounting, or clinical advice.
The subscription fee and billing period are stated in the Order Form signed with each practice. Fees are billed monthly in advance to the payment method you place on file with our payment processor, and are exclusive of sales, use, and similar taxes.
You authorize Autochrome to charge that payment method on each monthly renewal date without further notice for as long as your subscription remains in effect. Payments are processed by Stripe, Inc. and are also subject to Stripe’s terms. We do not store full payment card numbers.
Fees are non-refundable and are not prorated for partial months, unused capacity, or early termination. If a charge fails we may retry it. Amounts more than ten days past due may accrue interest at 1.5% per month or the maximum permitted by law, whichever is less, and we may suspend the service on written notice if payment remains more than fifteen days past due. Suspension does not relieve you of the obligation to pay.
We may change the subscription fee for any renewal month on at least thirty days’ written notice. If you do not accept the change, your remedy is to terminate under §12 before it takes effect.
Each party protects the other’s confidential information using at least reasonable care and uses it only to perform under these Terms. PHI is governed solely by the BAA. You will submit only the information reasonably necessary to perform eligibility verification.
Payer data originates from payers, clearinghouses, and other third parties Autochrome does not control. Those systems are periodically unavailable, incomplete, delayed, or incorrect. Autochrome does not warrant the accuracy, completeness, currency, or reliability of payer data, and does not warrant that any claim will be paid, reimbursed, or accepted by any payer.
The service is provided “as is” and “as available.” To the maximum extent permitted by law, Autochrome disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement, and does not warrant that the service will be uninterrupted or error-free.
Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, or loss of data, even if advised of the possibility.
Autochrome is not liable for denied, reduced, delayed, or unpaid claims; for amounts a payer declines to reimburse; for write-offs or uncollected patient balances; for recoupments or clawbacks; or for treatment, scheduling, or financial decisions made in reliance on payer data. This allocation reflects §7, under which you retain responsibility for independent verification.
Each party’s total aggregate liability arising out of or relating to these Terms will not exceed the total fees paid by Customer in the twelve months immediately preceding the event giving rise to the claim. That cap and the exclusion of indirect damages do not apply to your payment obligations, either party’s indemnification obligations, a breach of §9, or fraud, gross negligence, or willful misconduct. Nothing limits liability that cannot be limited by law.
Autochrome will defend Customer against third-party claims that the service, as provided by Autochrome and used in accordance with these Terms, infringes a US patent, copyright, or trade secret, and will indemnify Customer for damages finally awarded or paid in settlement. This does not apply to claims arising from Customer data, payer data, use in combination with anything Autochrome did not supply, or use in breach of these Terms.
Customer will defend Autochrome against third-party claims arising from Customer data, Customer’s breach of §4, §5, §6, or §9, Customer’s violation of applicable law or any payer agreement, or any coverage, treatment, billing, or financial decision Customer makes.
The indemnified party must give prompt written notice, allow the indemnifying party sole control of the defense and settlement, and cooperate reasonably. No settlement imposing non-monetary obligations on the indemnified party binds it without its consent.
Your subscription begins on the Effective Date in the Order Form, runs for an initial term of one month, and automatically renews for successive one-month periods until terminated.
Either party may terminate for any reason on thirty days’ written notice, effective at the end of the then-current monthly period. Either party may terminate immediately if the other materially breaches and fails to cure within fifteen days of written notice describing the breach. Autochrome may also suspend or terminate immediately if your use creates a security, legal, or payer-relationship risk.
On termination your right to access the service ends. For thirty days afterward you may request an export of your data in a commercially reasonable format. After that, we delete or de-identify it in accordance with the BAA and our retention practices.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction and venue of the state and federal courts in San Francisco County, California.
We may update these Terms on thirty days’ written notice, effective at the start of the next monthly period, and will post the new effective date. If you do not accept an update, your remedy is to terminate under §12 before it takes effect.