Payer portalRead
Annual maximum$2,000
Preventive100%
Major50%
AI DENTAL INSURANCE VERIFICATION
Your front desk is done verifying insurance.
Ardent works across every payer channel—portals, faxbacks, clearinghouses, and phone calls—to get the answers your team needs before patients arrive.
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Complete benefits
Codes, frequencies
and downgrades
In your PMS
Integrates with any PMS
Every appointment
Checks days ahead and catches last-minute bookings.
Insurance breakdown
John Robertson
Annual max$2,000
Remaining$1,650
Deductible$50 / $150
| Procedure | Coverage | Frequency | History |
|---|---|---|---|
| ProphyD1110 | 100% | 2x / C.Y. | 03/12/26 |
| BitewingsD0274 | 100% | 1x / 12 mo | 09/10/25 |
| CrownD2740 | 50% | 1x / 60 mo | 06/18/20 |
Posterior composite downgradeYes
Custom chart note
Ins ver. PPO active. Max 2K / rem 1,650. Crown 1x60m/tooth. Breakdown in chart.✓ Saved to PMS
Why Ardent’s different
The most comprehensive benefits breakdown on the market.
ClearinghouseParsed
EB*1*IND*30EB*B*IND*35*29DTP*291*D8*20260929EB*C*IND*30*23*50
FaxbackTranscribed
DENTAL BENEFITS SUMMARY
AI voice callAnswered
PayerCrowns are once every five years.
ArdentIs that per tooth, or any crown?
Our AI gathers information from every available source.Portals, clearinghouses, faxbacks and phone calls—without your front desk logging in, chasing faxes or waiting on hold.
AI verification call
Listen to our AI handle a verification call.
- menu: Delta Dental of California provider line
- Ardent
- Payer rep
- Ardentask: D2740 FREQask: WAITING PERIOD AFTER PROPHY/PERIO
- Payer rep
- Ardent
- Payer rep
- quote: "Per tooth. Five years per tooth."sheet: MAJOR row, D2740 FREQ → 1x60m/tooth
- Payer rep
- quote: "there’s no waiting period between those."sheet: PERIO row, WAITING PERIOD AFTER PROPHY/PERIO → NONE
Verification on autopilot
Next week’s patients are already verified.
Ardent starts days ahead and checks every hour for new appointments and updates.
Week of Mon, Sep 28
Mon 28
Tue 29
Wed 30
Thu 1
Fri 2
8:00
9:00
10:00
11:00
12:00
1:00
2:00
3:00
4:00
5:00
Jordan AveryDelta Dental CA
Maya PatelCigna
Eli RamirezMember ID needed
Nina LewisAetna
Theo BennettMetLife
Leo RiveraMetLife
Riley AveryExpired 8/31/26
Sofia MartinezAmeritas
Priya DesaiPrincipal
Noah WilsonAnthem
Emma SullivanBlue Shield
Ava ThompsonDOB needed
Sam Kim
Grace HughesHumana
Liam FosterCigna
Chloe NguyenAetna
Mateo VegaDelta Dental CA
Iris GreenMetLife
Henry KingGuardian
Zoe CarterAmeritas
Caleb MorganPrincipal
Layla EvansUnited Concordia
Miles JohnsonAnthem
Jack ParkerHumana
Built around your practice
Ardent fits into your existing workflow.
Integrates with
Don’t see yours? We can build the integration.
Ardent reads from and writes back to the systems your team already uses—no new portal or process to learn.
A secure connection to your PMS. Encrypted in transit and at rest. HIPAA compliant, with a BAA for every practice.
PMS writeback
Your note format. Your breakdown form. The right fields in your PMS.
01
Your note format, matched.
Your team’s note
09/16 Ins Checked, Jane
Ardent writes it
09/16 Ins Checked, Ardent
Written to any PMS field
- Appointment notes
- Patient notes
- Plan notes
- Chart notes
- Pop-up alerts
- Treatment plans
02
Your breakdown form, filled.
PatientInsuranceGroup #
Coverage details
D0120___% · ___ / ___ mo
D2740___% · freq ___ · age ___
Fillings___% · downgrade Y / N
Annual max$_____ · remaining $_____
PatientJordan AveryInsuranceDelta Dental CAGroup #18472
Coverage details
D0120100% · 2 / 12 mo
D274050% · 1 / 60 mo · age 12+
Fillings80% · posterior downgrade
Annual max$2,000 · $1,650 remaining
How it works
How Ardent verifies dental insurance
Ardent is automated dental insurance verification software for U.S. dental practices. Before each visit it verifies the scheduled patient’s eligibility and benefits with the payer, through payer portals, clearinghouses, faxbacks and AI phone calls, fills the breakdown form your office already uses and saves it in your practice management system.
- Connects to your PMS. Through the NexHealth Synchronizer for Dentrix, Eaglesoft, Open Dental and six other systems, directly for CareStack, or through a connection set up during onboarding for Archy, Oryx and SoftDent. Ardent reads the schedule and the insurance on file. PMS integrations
- Watches the schedule. It starts days ahead of each visit and picks up new appointments and changes on its own, so last-minute bookings are covered too.
- Works each payer’s own channel. The provider portal first, a clearinghouse 270/271 or a requested benefits fax where that is how the payer answers, then an AI voice call to the provider line for anything still open. Payers Ardent verifies
- Fills your breakdown form. Your sheet, in your notation. Every value keeps its source, and a blank no one stated stays blank rather than guessed. Sample worksheets
- Writes back and flags exceptions. The completed breakdown lands in the patient’s chart and notes go to the PMS fields your team uses. Anything Ardent could not verify is listed, with the reason, in a 7:00 AM email.
Common questions
Dental insurance verification, answered
Confirming, before an appointment, that a patient’s plan is active and documenting what it covers: annual maximum and remaining benefits, deductible, coverage percentages by category, frequency limits, waiting periods, missing-tooth and downgrade clauses, and pre-authorization rules. Offices do it by payer portal, phone, fax or an electronic 270/271 eligibility transaction. Read the guide to dental insurance verification.
Each payer has a playbook: the provider portal first (a deterministic field map reads the portal’s own data), or an EDI 270/271 inquiry or an IVR-requested faxback where that is the payer’s channel. Whatever required blanks are still open, an AI voice agent phones the payer’s provider line during its business hours, up to two calls, and each answer must be backed by a quote from the rep.
Ardent fills 99.8% of sheet fields accurately. Every printed value carries its source: a portal record and screenshot, the 271 rows, the fax lines, or the rep’s recorded words. A blank nobody stated stays blank; NC prints only for a stated exclusion. Results are informational; your office confirms coverage with the payer.
Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, Open Dental, Curve Dental, Denticon, Cloud 9 and OrthoTrac through the NexHealth Synchronizer, and CareStack directly. Ardent also works with Archy, Oryx and SoftDent, with the connection set up during onboarding. In use today on Eaglesoft (Randhawa Dentistry, through NexHealth) and CareStack (Montclair Pediatric Dentistry). See the integrations pages for what Ardent reads and writes on each system.
Ardent operates payer-specific playbooks for 71 payers, including 42 Delta Dental member companies, MetLife, Cigna, Aetna, Guardian, UnitedHealthcare Dental, United Concordia, Principal, Ameritas, GEHA, Beam, Humana, Anthem, several Blue Cross Blue Shield dental plans, FEDVIP plans and Medi-Cal Dental. A plan Ardent cannot check yet is named as such in the morning email. See the payers Ardent verifies.
Ardent costs $849 per month per practice, with unlimited scheduled and on-demand verifications, your exact benefit worksheet, portal, faxback and insurer-call checks, and the completed work saved in your PMS. It is month to month with no long-term contract, and a 30-day money-back guarantee. See pricing.
Ardent operates as a HIPAA Business Associate and signs a Business Associate Agreement (BAA) with every practice. Every subprocessor that handles protected health information does so under a BAA, and AI extraction and the voice model run on a zero-retention endpoint. Data is encrypted in transit (TLS) and at rest, access is least-privilege, PHI access is audit-logged and PHI is excluded from application logs. Payer calls are recorded with a disclosure on the call. Details are in the Privacy Policy. More on the security page.