Integrations

Insurance verification for the practice management system you already run

Ardent reads next week’s schedule and each patient’s insurance on file from your PMS, verifies benefits with the payer, fills out your own benefit sheet and files the PDF back into the patient’s chart. Nine systems connect through the NexHealth Synchronizer: Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, Open Dental, Curve Dental, Denticon, Cloud 9 and OrthoTrac. CareStack connects directly.

  • Two connectors, named honestly: the NexHealth Synchronizer for nine PMSs, and a direct connection for CareStack.
  • On every listed PMS, the finished sheet is filed as a PDF into the patient’s chart documents.
  • A one-line note on the appointment only where the PMS accepts it: Dentrix, Dentrix Enterprise, Eaglesoft and Open Dental. On CareStack, a coverage line with an estimated copay.
  • Ardent never writes into coverage-table or insurance fields. The write is a PDF plus a note.

The connection

How does Ardent connect to your PMS?

Two ways. For Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, Open Dental, Curve Dental, Denticon, Cloud 9 and OrthoTrac, Ardent connects through the NexHealth Synchronizer: NexHealth’s software reads your schedule and insurance records and files documents back, and Ardent never signs into those systems itself. For CareStack, Ardent connects directly, driving your own CareStack web app with a dedicated login your office creates. Nothing is installed on a server for CareStack.

Through the NexHealth Synchronizer

NexHealth’s Synchronizer is the bridge between Ardent and Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, Open Dental, Curve Dental, Denticon, Cloud 9 and OrthoTrac. It reads upcoming appointments, patient details and the insurance coverage on file, and it files the completed sheet as a patient document. On Dentrix, Dentrix Enterprise, Eaglesoft and Open Dental it can also update the appointment note, which is how Ardent leaves its one-line note there.

For a server-based PMS (Dentrix, Dentrix Enterprise, Eaglesoft, Open Dental, OrthoTrac), the Synchronizer is installed on the PMS server with an admin account; NexHealth’s integrations team can do that remotely. For a cloud PMS (Dentrix Ascend, Curve Dental, Denticon, Cloud 9), the office creates a dedicated NexHealth user in the PMS and installs NexHealth’s Chrome extension on every workstation that edits the schedule. NexHealth asks offices to allow up to 72 business hours for that step.

On cost, NexHealth’s page at nexhealth.com says: "Practices don’t pay for the Synchronizer. There’s no setup fee, no subscription." Confirm current terms with NexHealth.

Directly, for CareStack

CareStack’s published API carries no insurance or schedule read, so Ardent works the way a coordinator would: it signs into your practice’s own CareStack web app with a dedicated login the office creates for it. It reads the schedule, patient and insurance screens, uploads the finished sheet under the document type you choose, and adds a coverage line to the appointment’s Status & Notes and the Patient Memo. Because the login is Ardent’s own, every action is auditable in CareStack’s logs and a lockout never locks out the front desk.

This connection is in use at Montclair Pediatric Dentistry in Oakland, on its own pediatric breakdown sheet.

Supported systems

Supported practice management systems

Ten systems today. Each card says how the connection is made, where the PDF lands and whether Ardent can leave a note on the appointment. Open a system’s page for what is read, what is written back, how the connection is set up and the questions offices ask about that PMS.

What is written back

What does Ardent write back, by PMS?

Every listed PMS gets the completed sheet as a PDF in the patient’s chart documents, named insurance-eligibility-<first>-<last>.pdf and filed once per appointment. On Dentrix, Dentrix Enterprise, Eaglesoft and Open Dental, a one-line appointment note when something on file needs fixing. On CareStack, a coverage summary with an estimated copay on the appointment’s Status & Notes and the Patient Memo. Ardent does not overwrite coverage-table fields.

Compatibility matrix: what Ardent reads and writes, by practice management system
PMS Connection Schedule + insurance read PDF into chart Note on appointment
DentrixVia NexHealthYesYes (Document Center)Yes
Dentrix AscendVia NexHealth (cloud, Chrome extension)YesYes (patient file)No
Dentrix EnterpriseVia NexHealthYesYesYes
EaglesoftVia NexHealth, in use at Randhawa DentistryYesYesYes
Open DentalVia NexHealthYesYesYes
Curve Dental (Curve Hero)Via NexHealth (cloud)YesYesNo
Denticon (Planet DDS)Via NexHealth (cloud)YesYes (patient file)No
Cloud 9Via NexHealth (cloud)YesYesNo
OrthoTracVia NexHealth (server), installed by a NexHealth engineer at a scheduled timeYesYesNo
CareStackDirect (dedicated login), in use at Montclair Pediatric DentistryYes (browser)Yes (your document type)Yes, on Status & Notes + Patient Memo, with estimated copay

Swipe to see the whole table →

"Via NexHealth" means the system is on NexHealth’s developer-documented Synchronizer table. The appointment note is written only where NexHealth supports a note update; on Dentrix Ascend, Curve Dental, Denticon, Cloud 9 and OrthoTrac the failure reasons go to the 7:00 AM email and the Ardent app instead.

What Ardent does not write

Structured insurance or coverage fields. Neither of Ardent’s connections offers a structured write into coverage tables, and Ardent does not attempt one. Your team keeps entering plan setup the way it does today, with the filled sheet open in the chart. The writes Ardent does make are guarded: every filed document is audited in Ardent, an appointment already filed is not filed twice, and the note line on NexHealth-connected systems only ever replaces its own previous [Ardent Dental] line, so what the office typed stays untouched.

Not listed?

Don’t see your PMS?

Oryx, Fuse, tab32, Dentally, SoftDent, Practice-Web and MacPractice are not on NexHealth’s Synchronizer API list. Ardent lists a system here only when a documented connection can read your schedule and insurance and file a document back. If yours is missing, write to us with the PMS name and version and we’ll say plainly whether Ardent can work with it today.

Ask about your PMS

Answers

Integration questions.

No. Ardent connects to Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, Open Dental, Curve Dental, Denticon, Cloud 9 and OrthoTrac through the NexHealth Synchronizer, which does the reading and the document filing. The only direct connection is CareStack, where Ardent uses a dedicated login the office creates. We say "connected through NexHealth" because that is what it is.

NexHealth’s own statement is: "Practices don’t pay for the Synchronizer. There’s no setup fee, no subscription." That is NexHealth’s statement about NexHealth’s product; confirm current terms with them when the Synchronizer is set up. Ardent’s own pricing is separate: a flat monthly fee per practice with unlimited verifications, priced against a person doing this work by hand, not against software.

No. Ardent files the completed sheet as a PDF in the patient’s chart documents and, where the PMS accepts it, adds a one-line note to the appointment. It never edits insurance plans, coverage tables or fee schedules. Plan entry in the software stays with the office, done from the filled sheet in the chart.

Every hour, in your practice’s timezone, plus a 6:00 AM weekday run that picks up visits entering the verification window, which reaches up to two weeks ahead and is five business days by default. It is polling, not a live two-way sync: a patient added at 9:10 is seen on the next hourly pull, and a successful check within 30 days of the visit is reused rather than re-run. Your team can also pull the latest schedule on demand in the app.

On a server-based PMS (Dentrix, Dentrix Enterprise, Eaglesoft, Open Dental, OrthoTrac), NexHealth’s Synchronizer goes on the PMS server, and NexHealth’s team can install it remotely. On a cloud PMS (Dentrix Ascend, Curve Dental, Denticon, Cloud 9), you create a NexHealth user in the PMS and add NexHealth’s Chrome extension on the workstations that edit the schedule. For CareStack there is nothing to install; you create a dedicated CareStack login for Ardent.

Connect the PMS (NexHealth’s Synchronizer on your server or its Chrome extension for cloud PMSs, where NexHealth says to allow up to 72 business hours; for CareStack, a dedicated login you create), share payer portal credentials, choose your sheet, then Ardent switches on polling, ahead-of-visit verification, filing and the digest one at a time after a supervised first run.

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Ready when you are

See your sheet filled for next week’s schedule.

A 30-minute demo on your sheet, in your PMS. Bring your breakdown form and we’ll show it filled for a fictional patient.