Integrations: server PMS
Automated insurance verification for SoftDent
Ardent works with SoftDent. It reads upcoming appointments and each patient’s insurance on file, verifies benefits with the payer, portal first, a benefits fax or 270/271 where that is how the payer answers, and a phone call for anything still open, then fills your practice’s own breakdown form and writes the completed work back into SoftDent before the visit.
- Your schedule and the insurance on file, read from SoftDent.
- Every payer channel: portals, clearinghouses, faxbacks and AI phone calls, every value with its source.
- Your own breakdown form, in your notation, written back to SoftDent with notes where your team reads them.
- Exceptions, with the reason, in one 7:00 AM email to the front desk.
The system
About SoftDent
SoftDent is a dental practice management system that runs on a server in the office, sold by Carestream Dental as a Sensei product (Sensei). Patient documents live in SoftDent’s Document Manager, opened from the Documents tab in the patient chart (Carestream Dental).
How it works
How does Ardent work with SoftDent?
Ardent watches the schedule from days ahead and picks up new appointments and changes on its own. For each patient it works the payer’s playbook, fills your breakdown form and writes it back to SoftDent, so the front desk opens the chart to a finished breakdown instead of a portal login.
- Read. Upcoming appointments, patient details and the insurance on file, from SoftDent.
- Verify. The payer’s portal first, a benefits fax or 270/271 where that is the payer’s channel, then a recorded call for what is still open.
- Fill. Your breakdown form, blank by blank, in your notation; a blank no one stated stays blank.
- Write back. The completed breakdown with the patient’s record in SoftDent, and notes in the fields your team uses.
Setup
How the connection works
SoftDent runs on a server in your office. NexHealth lists SoftDent by Carestream Dental among the systems its Synchronizer supports (NexHealth), and Carestream runs an authorized partner program for products that connect to SoftDent (Sensei). The connection for your office is scoped on the demo call and set up, with your team, before the supervised first run.
- Connect. The SoftDent connection for your office, set up with your team.
- Share payer logins. Your payer portal credentials, used only for the call that needs them.
- Choose the sheet. Your breakdown form is measured once and filled in your notation.
- Switch on. A supervised first run, then unattended verification, filing and the 7:00 AM email, one at a time.
In SoftDent
Where does the completed breakdown go in SoftDent?
With the patient’s documents. SoftDent keeps patient documents in its Document Manager, under the Documents tab in the chart (Carestream Dental). Ardent’s completed breakdown is a PDF in your own form’s layout, and notes go to the fields your team already reads.
Answers
SoftDent insurance verification FAQ
Yes. Ardent reads the schedule and insurance on file from SoftDent, verifies each patient’s benefits with the payer, fills your breakdown form and writes the completed work back. The connection for your office is set up before the supervised first run.
With the patient’s documents. SoftDent keeps patient documents in its Document Manager, under the Documents tab in the chart (Carestream Dental). Ardent’s completed breakdown is a PDF in your own form’s layout, and notes go to the fields your team already reads.
The SoftDent connection, your payer portal credentials and your breakdown form. Ardent then runs a supervised first verification with your team before switching on unattended verification, filing and the 7:00 AM email.
Ardent operates as a HIPAA Business Associate and signs a Business Associate Agreement (BAA) with every practice. Every subprocessor that handles protected health information does so under a BAA, and data is encrypted in transit and at rest. How Ardent handles PHI.